--- title: "Customs Declaration Arabic Form Dubai Online Order" description: "Your ASOS or Amazon package is stuck at Dubai customs. They want you to sign an Arabic declaration. What the form says and why you can't skip it." url: "https://onlinetranslation.ae/blog/customs-declaration-arabic-online-order/" lang: "en-AE" --- [](/blog)Back to Blog*Daily Blog* # Customs Is Holding Your Online Order. The Arabic Declaration Form Isn't Optional. 3 min read You ordered clothes from ASOS. Tracking says "held at customs." Aramex sends you a WhatsApp with a form in Arabic. They need you to sign it and send back a photo of your Emirates ID. You have no idea what the form says. You sign it anyway because you want your package. ## What the form actually says The Arabic customs declaration form is a standard document. It typically states: - The goods are for personal use, not commercial resale - The declared value matches the actual purchase price - The items are not prohibited under UAE import regulations - You accept responsibility for the accuracy of the declaration For most online shoppers, this is straightforward. The problem is signing a legal declaration in a language you don't read. If the declared value is wrong (some sellers under-declare to help buyers avoid duties), you're the one who signed the form. ## When it gets complicated Personal items under a certain threshold clear customs with minimal paperwork. Above that threshold, duties apply. The Arabic form may reference the duty percentage, the assessed value, and the payment method. Things get more complex if you're importing: - Electronics. May require additional documentation or conformity certificates. - Health products or supplements. Some are restricted. The customs form may reference specific import regulations. - Business inventory. If customs suspects the items are for resale, the personal-use declaration doesn't apply. Commercial import procedures and duties kick in. ## Before you sign For a standard personal order, the form is usually what you'd expect. But if the value is high, the items are unusual, or you're importing regularly enough that customs might question personal use, read the form first. If you receive an Arabic customs declaration form from your courier and want to know what you're signing, send it on WhatsApp — [+971 50 862 0217](https://wa.me/971508620217). Quick translation so you can sign with confidence. ## Common questions ### Why is my online order stuck at customs? Orders above a certain value need customs clearance. You may need to sign an Arabic declaration, provide Emirates ID, and pay duties. Your courier contacts you with instructions. ### What does the customs declaration say? It declares the goods are for personal use, confirms the purchase value, and states the items aren't prohibited. You accept responsibility for accuracy. ### Can the courier fill out the form for me? Couriers handle most paperwork, but the declaration confirming personal use and value must be signed by you. If only Arabic is available, translate before signing. ### Got a customs form you can't read? Send it via WhatsApp. Quick translation so you can sign with confidence and get your package. [WhatsApp the Form](https://wa.me/971508620217) +971 50 862 0217 [Your document concierge](/about/#concierge-model) — we review before you pay. ## Related [](/services/attestation) ### Document Attestation Attestation for international documents [](/personal) ### Personal Documents Certified translation for personal documents [](/blog/three-offices-three-different-answers) ### Government Office Confusion When every counter asks for something different